Refund policy

Proof of Purchase, Change of Mind, Faulty Products and Deliveries

PROOF OF PURCHASE

Before returning or exchanging a product, Primus Seat Covers requires proof of purchase identifying the date, price and product/s purchased. If you do not have one or more of these details, we will attempt to locate them in our system.

CHANGE OF MIND

If you have simply changed your mind, Primus Seat Covers will exchange unused products returned within 30 days that are in original/resaleable condition. “Change of mind” does not apply to sale or promotional items, Customized seat covers, or other non-stock line order-in products.

FAULTY PRODUCTS

Primus Seat Covers will handle faulty products in accordance with the consumer guarantees in the Australian Consumer Law (ACL), including by following any Primus Seat Covers warranty you received with the product.

If the fault is minor we will replace the item within a reasonable time.

If the fault is major, you may choose between a refund or replacement.

If the product is not faulty, or the fault is caused by misuse or abnormal use, Primus Seat Covers has no obligation to provide a refund, replacement or repair.

DELIVERIES AND ONLINE ORDERS

Please do not sign for delivery of products that are obviously damaged. If damage is only found upon unpacking, or there is an error in your order, please contact us as soon as possible for assistance, or email our support team at hello@primusseatcovers.com.au.